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Shipping policy

SHIPPING, TAXES AND TITLE POLICY

In this Shipping, Taxes and Title Policy, the terms “Pro AV Source,” “PAVS,” “we,” “our,” and “us” refer to Pro AV Source, LLC.

Free Shipping

Free Ground Shipping Offer Exclusions and Limitations:

Free Standard Ground Shipping is offered on all orders to the 48 contiguous U.S. states & District of Columbia, excluding purchase orders and packages considered heavy or oversized by the applicable carrier.

How fast do I get my gear?

Once you checkout, verified orders ship within 1 business day.

Orders ship from one of our 3 distribution centers, depending on where your item(s) are stored. We’ll follow up with an email after your package is picked up by the courier and send tracking info.

Orders placed before 12 p.m., Eastern Time, usually ship the same business day. Orders placed after 12 p.m., Eastern Time, will ship no later than the following business day.

  • Verified credit card orders shipped via Standard Ground typically arrive in just 3-5 business days.
  • Lighter weight items may be shipped via USPS and may not contain a tracking number.
  • All delivery times are measured in business days.
  • Standard delivery is not available on weekends.
  • Packages considered heavy or oversized by the applicable carrier, which are required to ship via freight, may require additional shipping charges; see product in shopping cart for specific charges.
  • Orders to P.O. Boxes may require additional shipping charges; call us @ 1.347.475.1704 and let us know how we can help you.
  • To make sure you get your gear as quickly as possible, your order may arrive in multiple boxes over multiple days, but you will not be charged more for shipping as a result.
  • If in-stock items on the order have already shipped, back order items will be sent UPS Standard Ground.
  • Although a delay is rare, all orders are subject to a 24-hour delay to verify billing information with the credit card issuer. This hold may be necessary to protect you from credit card fraud and identity theft.
  • Due to additional processing time, institutional orders and orders placed using purchase orders may take a bit longer.
  • Orders shipping outside the Lower 48 States to Hawaii, Alaska, and Puerto Rico can only be shipped via air services and will arrive via USPS Standard Post.
  • Shipping to APO/FPO addresses is limited to 70 lb. per box and is subject to the same restrictions as domestic deliveries.
  • Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and U.S. territories (Guam, Virgin Islands, etc.) are shipped by USPS (6-10 business days).
  • International APO/FPO destinations may require additional delivery time. NOTE: Boxes over 70 lb. each cannot be shipped to these locations.
  • We are not able to ship Yamaha products to Puerto Rico, Guam, or the Virgin Islands.
  • International Orders –Unfortunately, at this time, due to Warranty restrictions, we cannot ship outside the U.S. and it’s territories.

Need It Quicker?

Choose Next-Day, 2-Day or Saturday Delivery Options.

Orders placed before 12 p.m., Eastern Time, ship the same business day. Orders placed after 12 p.m., Eastern Time, will ship no later than the following business day.

Expedited shipping rates are determined by weight and zone.

Next-Day and 2-Day Orders placed by 12 p.m. EST Monday-Friday ship the same day.

Packages considered heavy or oversized by the applicable carrier, which are required to ship via freight, may require additional shipping charges; see product in shopping cart for specific charges.

Saturday delivery is available for an additional fee plus the One-Day rate calculated on the weight of the order. The Saturday delivery option is limited to areas where UPS provides this service and excludes heavy items. In addition, orders for Saturday delivery must be placed by 11 a.m. Eastern Time on the preceding Friday. If you require Saturday delivery, please place your order by phone; call us @ 1.646.661.4078 for assistance.

Saturday delivery is only available for Next Day or 2-Day Express where your order would have arrived on a Monday without this service

Title to Products Shipped

All items purchased from PAVS are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Sales Tax Policy.

We are required to collect sales tax on all orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, D.C., Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. You will be charged the state and local sales tax rate for any orders shipped to these states.

Louisiana and Puerto Rico Residents: Musician's Friend is not obligated to, and does not, collect sales tax in your state. Your purchase is subject to sales/use tax in these states unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. These states require that you file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed on those purchases. Retailers that do not collect sales tax in these states are obligated to provide purchasers an end-of-year summary of purchases in order to assist them in filing their tax report. Retailers that do not collect sales tax in these states may be required by law to provide the Department of Revenue with an annual report of the total amount of all of your purchases above certain thresholds. Details on how to file this return may be found at your applicable Department of Revenue website.

If you are purchasing on behalf of a tax exempt organization, please fax your tax exemption information to 646.661.4078